Customer Relationship Management Software
Have you considered using customer relationship management software to increase your business’s sales?
Often shortened to CRM, customer relationship management software is far more than just a database of contact details for your customers. By collecting and collating the right data about your customer’s shopping and spending habits, you can use that data to help you find the right marketing angle to encourage more sales.
You can also sort your information by level of importance to help determine how effective your marketing campaigns have been. This means you could classify any customers who made inquiries without buying anything as ‘not ready to buy yet’ and then classify people who did purchase as ‘existing customers’. You might decide to add a few different classifications too, for those people who are ready to buy now but haven’t purchased yet.
This kind of information can be invaluable when used correctly. Customer relationship management software can help you to put together direct marketing efforts designed to work on each customer’s stage of the purchase cycle.
For example, if one person is making inquiries but hasn’t bought anything, then this could mean that the product wasn’t quite right or the price wasn’t what they expected or perhaps they were shopping. A direct sales pitch aimed at reassuring these customers might just be what they need to encourage a purchase.
How about looking at past clients who have already bought something from your business? By accessing your customer relationship management software, you’ll already know what they purchased in the past, so you’re in a position to offer them other products or services from your business’s range.
These simple tactics could seriously increase your profits and save time and money on untargeted advertising expenses. After all, existing customers are always any business’s best source of new business.
If you have a sales team out of the road trying to secure new sales for your business, then web-based customer relationship management software could be ideal for you.
Your staff are able to access the software remotely from wherever they are using a wireless connection and they can access the data in your software to show them which customers are ready to buy right now.
This saves you time and money as your sales staff will always have access to customer information that will help them increase sales conversion numbers. You’ll also be boosting staff morale, as sales people tend to be more motivated when they have a steady stream of qualified leads to work with.