Your Complete Help Desk Software
Deliver Happiness Faster
Self Service Portal
Feedback & Quality Control
Templates & Automation
Insights & Reporting
Looking for an easy-to-use system you can grow with? A support system that saves you time, instead of just being another tool to use? Try Swift Help Desk, part of Swift Tasks online social tasks & project management system to experience the time savings and consistent service your company requires.
Support Systems like Swift Help Desk, which is part of Swift Tasks can template-ize tasks and tickets, while delivering great service in an efficient manner that allows for growth. Swift Help Desk and Swift Tasks are part of SwiftCloud, so you’ll have options for escalating billing issues, multi-item account history, and more.
SwiftCloud Help Desk Software Features
Social CRM in the Cloud
Social CRM means each potential sale automatically includes a single merged online discussion / chat / email hub, but also allows you to see social network activity for opportunities & engagement clues.
Contact Management with Account History
Manage accounts and contacts with complete account and product purchase history timelines. Share contact records with your team or keep private when preferred. Import contacts, pipelines, sales leads, and more.
Sales Automation & Conditional Workflows
Setup communication templates, sales agent scripting hints, automated triggered messages via email, SMS or postal mail or prompt phone call reminders. Fully automated followup with natural-language handling in beta via SwiftCloud.ai
Instant Estimates, Invoices & Winning Proposals
Powerful online proposals with easy templates re-use offer alerts and stats when viewed or commented. Easily generate invoices & estimates with the included Swift Invoice tools - then get binding agreement with Swift Signature.
Seamless SwiftCloud Tools Integration
100% marketing integration to create & nurture sales leads in Swift Marketing, track fulfillment or installation projects with Swift Tasks, train sales staff with Swift Academy and more - all perfectly integrated and ready to use.
Social Sales Collaboration Workrooms
Every potential sale is automatically a social workroom. Allow vendors to upload docs, email or live chat with clients or prospects, track multiple decisionmakers, schedule calendar events, collaborate with real-time file sharing & more.
Integrated Communication Dashboard
Live chat, Integrated 2-way email piping, optional SMS in-line integration, optional phone call / dialer integration with recorded calls and even printed postal mail options for legal disclosures - all in a single easy timeline with time-date stamping for oversight, training, and accountability.
Lead Distribution, Shark Tank, & Nurturing Pool
Focus your sales closers on the highest value sales leads. Automatically retract inactive leads into a “shark tank” for hungry reps to work. Setup rules to distribute sales leads by time zone, language, and more. Import via web forms, CSV spreadsheet, live transfer, API, or social connector.
Reporting & Forecasting
Performance tracking & employee reviews tools. Forecast revenue based on pipeline status. Fully integrated with SwiftBooks accounting, SwiftTasks project management & more so managers and owners can associate time & cost to outcomes, project results, review performance pull-through & more.
Deliver Happiness with Swift Tasks & Swift Helpdesk
The sale is just the beginning, and integrated task and helpdesk management can speed delivery project-templates - or deliver customer training via Swift Academy. Once your clients are happy, automate referral generation & online social reviews via Swift Marketing.
Action Based, Human-First Design
We believe human habits are harder to change than software - so when possible, we make the software conform to you and your business. Customize labels, and always have crystal clear guidance as to the next step of any sale - then put systems on autopilot to grow revenues.
Responsive design formatting for Mobile phones, tablets, desktops and even wall TVs. Cloud-based 24/7 access, automatic backups & always the newest version.
Knowledge Base Management
Service Level Agreement (SLA) Management