By default, this is ON, however, you should check to what email or emails it is sending to.<\/p>\n
On the backend page for the asset in question there should be a blue box, labeled “Data Handling & Automation”. There should be an outlined area, indicating a rule, and you can add multiple rules to any trigger-event i.e. doc that gets e-signed.<\/p>\n
Over time we’ll continue to add rules, so if you need something specific you don’t see, let us know.<\/p>\n
By clicking the [+] you can add additional rules, and thus email multiple people (email addresses) if needed. You can also post to remote URLs as a form of very basic API.<\/p>\n
TIP: For sales teams, you can add a “distribution list remailer” if you wanted to notify a whole sales team for example.<\/p>\n
To notify multiple people simply click the [+] and select “Email to”. Add in the email to send to. To notify multiple people, just do this multiple times, don’t add multiple emails into a single line.<\/p>\n
NOTE: All of these rules will turn active if you hover over them (green arrow below)<\/p>\n
Note this design concept applies to various types of assets – e-Signature docs, invoices, e-commerce items for sale, and more items over time.<\/p>\n
If all the above is properly set, and email is still not arriving, check your email’s spam or trash. Click “not spam” if applicable and\/or drag the notifications into your inbox, to “train” or whitelist your email-settings.<\/p>\n
Click Support Request above and we’ll investigate from our side. This is rare, and when we do find an issue, so far, 100% of the time it has been either an email configuration problem (i.e. DNS \/ MX records) OR the server was blocked at the server-level for some reason and must be unblocked by your system admin (rare, but happens).<\/p>\n
If the above has still not worked, ask your IT System Admin or email provider to whitelist our server. NOTE: This is very rare. 99.9% of cases will be solved by the above 2 steps.<\/strong><\/p>\nAs always, if you have any questions about this matter let us know and we’ll update this entry.<\/p>\n","protected":false},"excerpt":{"rendered":"
If you are not getting notified of some action happening such as an electronic signature doc not sending you a PDF, this will help. STEP 1: Ensure notification to you is enabled. By default, this is ON, however, you should …<\/p>\n
Email Not Arriving<\/span> Read More »<\/a><\/p>\n- e-sign<\/a><\/li>
- e-signature<\/a><\/li>
- electronic signature<\/a><\/li>
- Email<\/a><\/li>
- notification<\/a><\/li><\/ul><\/div>
electronic signature<\/a><\/div><\/div>","protected":false},"author":1,"featured_media":3063,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[398],"tags":[86,87,89,292,430],"_links":{"self":[{"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/posts\/3061"}],"collection":[{"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/comments?post=3061"}],"version-history":[{"count":4,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/posts\/3061\/revisions"}],"predecessor-version":[{"id":3067,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/posts\/3061\/revisions\/3067"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/media\/3063"}],"wp:attachment":[{"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/media?parent=3061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/categories?post=3061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/swiftcloud.ai\/supportwebadmin\/wp-json\/wp\/v2\/tags?post=3061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}