{"id":3061,"date":"2018-10-21T21:36:40","date_gmt":"2018-10-21T21:36:40","guid":{"rendered":"https:\/\/swiftcloud.ai\/support\/?p=3061"},"modified":"2018-10-21T21:47:20","modified_gmt":"2018-10-21T21:47:20","slug":"email-not-arriving","status":"publish","type":"post","link":"https:\/\/swiftcloud.ai\/supportwebadmin\/email-not-arriving","title":{"rendered":"Email Not Arriving"},"content":{"rendered":"

If you are not getting notified of some action happening such as an electronic signature<\/a> doc not sending you a PDF, this will help.<\/p>\n

STEP 1: Ensure notification to you is enabled.<\/h2>\n

By default, this is ON, however, you should check to what email or emails it is sending to.<\/p>\n

On the backend page for the asset in question there should be a blue box, labeled “Data Handling & Automation”. There should be an outlined area, indicating a rule, and you can add multiple rules to any trigger-event i.e. doc that gets e-signed.<\/p>\n

\"e-signature<\/p>\n

Over time we’ll continue to add rules, so if you need something specific you don’t see, let us know.<\/p>\n

By clicking the [+] you can add additional rules, and thus email multiple people (email addresses) if needed. You can also post to remote URLs as a form of very basic API.<\/p>\n

TIP: For sales teams, you can add a “distribution list remailer” if you wanted to notify a whole sales team for example.<\/p>\n

To notify multiple people simply click the [+] and select “Email to”. Add in the email to send to. To notify multiple people, just do this multiple times, don’t add multiple emails into a single line.<\/p>\n

NOTE: All of these rules will turn active if you hover over them (green arrow below)<\/p>\n

\"Data<\/p>\n

To remove a rule, click the red X in the top right of each outlined area.<\/p>\n

Note this design concept applies to various types of assets – e-Signature docs, invoices, e-commerce items for sale, and more items over time.<\/p>\n

STEP 2: Check your spam \/ trash<\/h2>\n

If all the above is properly set, and email is still not arriving, check your email’s spam or trash. Click “not spam” if applicable and\/or drag the notifications into your inbox, to “train” or whitelist your email-settings.<\/p>\n

STEP 3: Open a Support Ticket<\/h2>\n

Click Support Request above and we’ll investigate from our side. This is rare, and when we do find an issue, so far, 100% of the time it has been either an email configuration problem (i.e. DNS \/ MX records) OR the server was blocked at the server-level for some reason and must be unblocked by your system admin (rare, but happens).<\/p>\n

STEP 4: Ask your System Admin<\/h2>\n

If the above has still not worked, ask your IT System Admin or email provider to whitelist our server. NOTE: This is very rare. 99.9% of cases will be solved by the above 2 steps.<\/strong><\/p>\n

As always, if you have any questions about this matter let us know and we’ll update this entry.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you are not getting notified of some action happening such as an electronic signature doc not sending you a PDF, this will help. STEP 1: Ensure notification to you is enabled. By default, this is ON, however, you should …<\/p>\n

Email Not Arriving<\/span> Read More »<\/a><\/p>\n