{"id":412,"date":"2017-06-07T21:52:29","date_gmt":"2017-06-07T21:52:29","guid":{"rendered":"https:\/\/swiftcloud.ai\/support\/?p=412"},"modified":"2020-08-04T17:47:05","modified_gmt":"2020-08-04T17:47:05","slug":"reviews-shortcodes","status":"publish","type":"post","link":"https:\/\/swiftcloud.ai\/supportwebadmin\/reviews-shortcodes","title":{"rendered":"Reviews Shortcodes"},"content":{"rendered":"<p>Below is the officially maintained documentation for the Customer Advocate Viral Engagement (&#8220;CAVE&#8221;) marketing system, sometimes also referred to as Swift Reviews or our feedback system.<\/p>\n<h4>This is particularly powerful for <strong><a href=\"https:\/\/wordpress.org\/plugins\/advocate-marketing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reputation Management<\/a><\/strong>.<\/h4>\n<p>NOTE: Because we have this plugin installed here, we&#8217;ve included the shortcodes as screenshots for reference:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-474\" src=\"http:\/\/swiftcloud.ai\/supportwebadmin\/wp-content\/uploads\/2016\/12\/customer-satisfaction-software-shortcodes1.png\" alt=\"Customer Satisfaction Software 1\" width=\"704\" height=\"457\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-475\" src=\"http:\/\/swiftcloud.ai\/supportwebadmin\/wp-content\/uploads\/2016\/12\/customer-satisfaction-software-shortcodes2.png\" alt=\"Customer Satisfaction Software 2\" width=\"701\" height=\"320\" \/><\/p>\n<p>UPDATE: We have just added refer-a-friend as a standalone feature; the shortcode is\u00a0<b><\/b><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-663\" src=\"http:\/\/swiftcloud.ai\/supportwebadmin\/wp-content\/uploads\/2016\/12\/refer-a-friend-wordpress.png\" alt=\"Wordpress refer a friend\" width=\"274\" height=\"38\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><!--\n\n\n<ul>\n \t\n\n<li><span style=\"color: #ff6600;\"><strong>THE REVIEWS \/ RATINGS FORM<\/strong><\/span><\/li>\n\n\n \t\n\n<li><strong>[swift_review_form]<\/strong> \/\/\/ the basic form; defaults to 1-5 stars mode<\/li>\n\n\n \t\n\n<li><b>[swift_review_form rating_type=\"5stars\"] <\/b>\/\/ if you want to specify the review-type \/ style...<\/li>\n\n\n \t\n\n<li><b>[swift_review_form rating_type=\"10stars\"] <\/b>\/\/ same as above. note we'll mix the reviews i.e. 4.5 stars of 5 = 9 of 10 for reporting purposes.<\/li>\n\n\n \t\n\n<li><strong>[swift_review_form rating_type=\"yes-no\" category=\"reviews\"]<\/strong> \/\/ allows yes \/ no only. Mathematically, we count a Yes as a 10\u00a0of 10, and a no as a 5 of 10 - note this is definitely not as accurate as the others, but may prove useful for nonresponders.<\/li>\n\n\n \t\n\n<li><strong>[swift_review_form category='category id'] <\/strong>\/\/\/ you can pre-define the category ID number if you have multiple; if undefined this will default to 1<\/li>\n\n\n \t\n\n<li><strong>[swift_review_form rating_type=\"5stars\" category=\"reviews\"]<\/strong> \/\/\/ if you wanted to for example, link to something like \"check out our 5 star reviews\", for a specific category, this is how you would do it (for the default category which has \"reviews\" as the slug-URL)<\/li>\n\n\n \t\n\n<li><span style=\"color: #ff6600;\"><strong>THE LISTING OF REVIEWS<\/strong><\/span><\/li>\n\n\n \t\n\n<li><strong>[swift_reviews_listing]<\/strong> \/\/\/ shows all reviews for all categories.<\/li>\n\n\n \t\n\n<li><strong>[swift_reviews_listing category='category id']<\/strong> \/\/\/ note the system allows for reviews in specific categories, say, for jobs (how well your employees like working there, which reflects on sites like GlassDoor), and the actual product or installation team, and the product itself - for an example. Replace \"category id\" with the number of the category i.e. 1 by default.<\/li>\n\n\n \t\n\n<li><strong>[swift_positive_reviews category='category id']<\/strong> \/\/\/ if you wanted to skew the results and show only positive reviews, but still publish negative reviews (not common and not the default; by default negative reviews below your threshold are not published online, though you'll still get the notification).<\/li>\n\n\n<\/ul>\n\n\n--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Below is the officially maintained documentation for the Customer Advocate Viral Engagement (&#8220;CAVE&#8221;) marketing system, sometimes also referred to as Swift Reviews or our feedback system. This is particularly powerful for Reputation Management. NOTE: Because we have this plugin installed &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/reviews-shortcodes\"> <span class=\"screen-reader-text\">Reviews Shortcodes<\/span> Read More &raquo;<\/a><\/p>\n<div class=\"blog_postmeta\"><div class=\"blog-tags\"><ul><li><a rel=\"canonical\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/tag\/advocate-marketing\">advocate marketing<\/a><\/li><li><a rel=\"canonical\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/tag\/cave\">CAVE<\/a><\/li><li><a rel=\"canonical\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/tag\/feedback\">feedback<\/a><\/li><li><a rel=\"canonical\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/tag\/official\">official<\/a><\/li><li><a rel=\"canonical\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/tag\/reviews\">reviews<\/a><\/li><li><a rel=\"canonical\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/tag\/shortcodes\">shortcodes<\/a><\/li><\/ul><\/div><div class=\"blog-categories text-right\"><a rel=\"canonical\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"General Support\n\" href=\"https:\/\/swiftcloud.ai\/supportwebadmin\/category\/support\">SwiftCloud Support<\/a><\/div><\/div>","protected":false},"author":1,"featured_media":410,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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