{"id":704,"date":"2017-03-13T23:12:41","date_gmt":"2017-03-13T23:12:41","guid":{"rendered":"https:\/\/swiftcloud.ai\/support\/?p=699"},"modified":"2020-08-04T17:47:08","modified_gmt":"2020-08-04T17:47:08","slug":"e-signature-debugging-common-errors","status":"publish","type":"post","link":"https:\/\/swiftcloud.ai\/supportwebadmin\/e-signature-debugging-common-errors","title":{"rendered":"e-Signature Debugging: Most Common Errors"},"content":{"rendered":"

If you’re having any problems with our e-Signature plugin, here are the most common errors:<\/p>\n

First, a note: the way our system works is our system goes to your website, scrapes your signable page, and merges it with the signature-data.<\/p>\n

Therefore, the page must be public in order for this system to work. We are nearly complete [March 2017] with the better, more reliable system based on “Envelopes” and so if you still have problems after checking the below common errors, we recommend that.<\/p>\n

If you’re getting PDF errors, blank PDFs, or just your home page, we recommend checking….<\/p>\n

    \n
  1. Showing only your homepage<\/strong>:\n
      \n
    1. Verify the page is published, not as a draft.<\/li>\n
    2. Verify there aren’t any plugins or themes requiring the user to “go through the front door”; some plugins and themes do this to avoid deep linking.<\/li>\n<\/ol>\n<\/li>\n
    3. Blank PDF<\/strong>\n
        \n
      1. Verify the page is not password protected. Note if you want to private-ize your page, we recommend our newer “Envelopes” system.<\/li>\n
      2. Verify the domain and page are public<\/li>\n
      3. Note some plugins interfere with our shortcodes; we’re working on these over time and in most cases it should be fine. You may want to first test the e-docs using a default WordPress theme and minimal plugins.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

        TIP: If you don’t want to use Envelopes for whatever reason our when ready, our Version 2 Branded Extranet \/ Branded Groupware system, then you might want to consider another separate WordPress subdomain i.e. MyAccount.YourSite.com or Docs.YourDomain.com for example and install it there. While a complete separate WordPress may well seem like overkill, these days most web-hosts have 1-click installers so this may only be a few minutes of work.<\/p>\n

        As always, if more help is needed let us know!<\/p>\n","protected":false},"excerpt":{"rendered":"

        If you’re having any problems with our e-Signature plugin, here are the most common errors: First, a note: the way our system works is our system goes to your website, scrapes your signable page, and merges it with the signature-data. …<\/p>\n

        e-Signature Debugging: Most Common Errors<\/span> Read More »<\/a><\/p>\n