If you have set up electronic signature, and are getting a “Page Not Found” error when you run a test, the most likely scenario is the thank-you-page, the page the form is set to redirect to after submission, has not been set.
Here’s how to fix – it’s easy:
- Login to SwiftCloud and go to https://swiftcloud.io/form/my-forms
- Click your form. Hopefully you followed the setup directions and created a form; if you have not, you’ll need to create a new form and follow the setup instructions.
- Next, ensure that your thank-you page, which SwiftCloud / SwiftSignature will redirect your users to after the signature has been captured, frozen, and converted into a signed doc, is set correctly. We don’t know this page, you have to copy it from your WordPress installation or some other URL. Typically this is a simple page that says “Thanks! We’ve received your signed doc”, and that’s about it, but it could redirect to a payment page, a setup form, client intake info, your appointment scheduling tool, or whatever you choose.
That’s it! Once done, this should be working.
NOTE: the above is a purely cosmetic error. Technically, if you see this error the form is probably working and probably capturing the signed document, but the final confirmation is missing.
What could we do to improve this?